Thank you for choosing services provided by OTTTESTLAB LIMITED (“we,” “us,” or “our”). This Refund Policy outlines our policies regarding refunds for services purchased through our website located at https://otttestlab.com/ (the “Website”).
Refund Eligibility
We strive to provide high-quality services to our customers. However, if you are not satisfied with the services you have purchased, you may be eligible for a refund subject to the following conditions:
a. You must request a refund within 30 days of the purchase date.
b. The reason for the refund request must be valid and justified, such as dissatisfaction with the quality of the services provided.
c. Refunds will only be issued for services that have not been fully rendered or completed at the time of the refund request.
How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
a. Your name and contact information.
b. The order number and details of the services for which you are requesting a refund.
c. The reason for your refund request, along with any supporting documentation or evidence.
Refund Process
a. Upon receiving your refund request, we will review the request and determine its eligibility based on the conditions outlined in section 1 above.
b. If your refund request is approved, we will process the refund within 7 days of approval.
c. Refunds will be issued to the original method of payment used for the purchase.
Non-Refundable Services
Certain services may be non-refundable, as indicated at the time of purchase or in the service agreement. These may include, but are not limited to, customized or personalized services.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
By purchasing services through our Website, you agree to be bound by this Refund Policy. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be effective upon posting on the Website.